Refund policy

At bu.nk candle co., we take pride in crafting high-quality, organic luxury candles that elevate your space. If you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

We accept returns or exchanges within 30 days of delivery for unused and unopened candles in their original packaging. To initiate a return, please contact us at bunkcandleco@gmail.com with your order number and reason for return.

Damaged or Defective Items

If your order arrives damaged or defective, please email us within 7 days of delivery with photos of the product and packaging. We will gladly send a replacement or issue a refund.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

• Used or partially burned candles

• Sale or clearance items

• Custom or personalized orders

Refunds

Once we receive your return and inspect the item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Shipping Returns

Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service, as we are not responsible for lost returns.

If you have any questions, feel free to reach out to us at bunkcandleco@gmail.com. Thank you for supporting bu.nk candle co.!